Last Updated: June 11, 2025
Welcome to our FAQ page! Here, we’ve answered some of the most common questions about shopping with Gardenleap. If you can’t find the information you need, feel free to reach out—we’re here to help!
Q: What products do you offer?
A: We offer a wide variety of sports-themed products, including T-shirts, hoodies, sweatshirts, shorts, sunglasses, and coffee mugs. Our items feature designs inspired by sports like baseball, basketball, football, ice hockey, and more. We regularly update our catalog with new items, so check back often for fresh designs!
Q: Do you offer different sizes and unisex options?
A: Yes! Our apparel comes in a range of sizes, typically from Small up to 3XL or 5XL (depending on the product). Many of our T-shirts and hoodies are available in unisex fits, and we also offer women’s and youth sizes for select items. Be sure to check the product listing for size charts and fit details. If you need further assistance with sizing, feel free to contact our support team!
Q: Where do you ship to?
A: We currently only ship within the continental United States. Unfortunately, we do not ship to international locations, U.S. territories (like Puerto Rico or Guam), Alaska, Hawaii, or APO/FPO military addresses at this time. We hope to expand our shipping destinations in the future, so stay tuned for updates.
Q: What are the shipping options and how long does delivery take?
A: We offer two shipping options:
- Standard Delivery: 1–7 business days for handling, with a transit time of 14–21 business days. Cost: $4.99
- Fast Delivery: 1–7 business days for handling, with a transit time of 10–15 business days. Cost: $14.99
Orders are processed Monday–Friday, excluding holidays. You will receive a tracking number via email once your order ships, so you can follow its progress.
Q: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and link. Simply click the link or enter the tracking number on the carrier’s website to track your order. Please note, it may take 3–7 business days for the tracking information to be updated.
Q: Can I change or cancel my order?
A: Yes! You can cancel or modify your order within 24 hours of placing it. Please contact us as soon as possible with your order number and request (whether it’s a change in address or size). After 24 hours, your order may have already entered processing or shipping, making changes or cancellations not possible. If that happens, you can initiate a return once the order arrives (see our Return Policy for more information).
Q: What is your return policy?
A: We offer a 180-day return policy, meaning you can return products within 6 months of receiving them. Returns are free—Gardenleap covers the return shipping cost. To initiate a return, simply reach out to us with your order number and reason for the return. We accept returns for damaged, defective, or incorrectly sent items, as long as they are in new, unwashed condition with original tags.
Q: How do I initiate a return or exchange?
A: To begin a return, please contact us via email at [email protected]. Provide your order number and reason for the return. We’ll send you a prepaid shipping label. While we typically issue refunds rather than direct exchanges, you can place a new order for a different size or item once we process your return.
Q: When will I receive my refund?
A: Refunds are typically processed within 2 business days after we receive your return. Once the refund is issued, it will be credited to your original payment method. Depending on your bank, it may take an additional 5–10 days for the refund to appear in your account. If you don’t see it after that time, please contact us for assistance.
Q: What if I receive a damaged or incorrect item?
A: We’re sorry for any issues with your order! If your item is damaged or incorrect, please notify us within 180 days of delivery. We’ll offer you the choice of a free replacement or a full refund. You won’t be responsible for return shipping, and we’ll do our best to resolve the issue quickly.
Q: Do you offer customization or personalized products?
A: Yes, we offer personalization on many of our products. For example, you can add custom names or numbers to a hoodie or request a custom phrase on a mug. Personalized items are final sale, so please ensure your details are correct before submitting your order. Customization may add a few extra days to processing time. See the product description for personalization options.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover credit/debit cards, and PayPal for secure and convenient checkout. We do not accept checks or money orders. If you encounter any issues with payment, please contact us for assistance.
Q: Is my personal information secure when I shop on your site?
A: Absolutely! We take your privacy and security seriously. Our website is secured with SSL encryption, ensuring that your data is protected during transmission. We only collect the information necessary to process your order and enhance your experience. We never sell your personal information to third parties. For more details, check out our Privacy Policy.
Q: How can I contact you if I have more questions or issues?
A: We’re happy to assist! You can reach us via our Contact Us page or directly by emailing us at [email protected]. We aim to respond within 1 business day, Monday–Friday. If you contact us over the weekend or a holiday, please allow a bit more time for a response.